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Business Analysis

Requirements Elicitation and Review


An extensive list of requirements elicitation techniques are covered in this course. Having a long list of techniques to choose from allows the analyst flexibility in their approach to gain maximum insight. Students will learn how to plan their elicitation within the scope of their analysis and determine which requirements elicitation techniques are appropriate based on stakeholders, project type, methodology, and complexity. A comprehensive job aid is provided as a quick reference to define each elicitation technique, suggestions for when to use it, and how to use the technique.


  • Discuss what is business analysis
  • Explore various requirements
  • Use effective techniques to elicit requirements from various stakeholders
  • Determine the most appropriate elicitation technique for the desired results
  • Enhance active listening skills to understand what stakeholders are really saying and verify the message
  • Identify techniques for reviewing and validating requirements
  • Practice critical thinking skills for engaging stakeholders, identifying needs, and select new approaches and ideas

Perfil de los alumnos

This course is designed for individuals performing elicitation activities; business analysts, project managers, business systems analysts, product managers, product owners, system architect, process engineers, requirements engineers, or any other project team member.

Requisitos previos



Our team of highly qualified instructors combine training activities with the development of their profession as experts in the field of IT. Professionals certified by the major manufacturers capable of transferring an enjoyable and easy to understand technical concepts more abstract

Contenidos del Requirements Elicitation and Review

1. Introduction – 1HOUR

1.1 Define business analysis

1.2 Discuss what requirements are and how they are utilized in analysis

1.3 Describe requirements elicitation and techniques available

2. Putting Requirements Elicitation into Practice – 3 HOURS

2.1 Describe how to use 11 different elicitation techniques to understand stakeholder requirements

2.1.1 Document Analysis

2.1.2 Observation

2.1.3 Interviews

2.1.4 Surveys, Questionnaires

2.1.5 Requirements Workshops

2.1.6 Brainstorming

2.1.7 Focus Groups

2.1.8 Interface Analysis

2.1.9 Data Mining

2.1.10 Mind Mapping

2.1.11 Benchmarking and Market Analysis

2.2 Improve your elicitation skills by

2.2.1 Practicing several elicitation techniques

2.2.2 Utilizing active listening techniques

2.2.3 Enhancing critical thinking skills

2.2.4 Using various techniques for increased brainstorming results

2.3 Choose the appropriate technique(s) for your Project

3. Getting the Most Out of Elicitation – 2.5 HOURS

3.1 Describe the considerations for planning elicitation

3.2 Choose the most appropriate elicitation technique(s)

3.3 Ensure the right people are involved in elicitation activities

3.4 Validate your elicitation results

3.5 Manage Conflict

3.6 Confirm stakeholders have a shared understanding of requirements

 4. Course Summary.- 5 HOURS

4.1 Bringing it all together

4.2 Develop an Action Plan with next steps on the student’s current Project

 5. Appendix – Job Aid

5.1 Elicitation Techniques – What, When, & How

5.2 Elicitation Planning Worksheets


Continuous evaluation of the activities carried out in groups and / or individually. The trainer  will provide comments individually to each participant at the end of the activities.

7 IIBA CDUs y PMI PDUs are obtained for attendance at this course.are obtained for attendance at this course.


The conditions of the additional Certification services are subject to the terms of the license owner or the authorized certifying agent.



Se emitirá Certificado de Asistencia sólo a los alumnos con una asistencia superior al 75% y Diploma aprovechamiento si superan también la prueba de evaluación.

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