About this course:

This course provides IT Professionals with the knowledge and skills to support the Windows Vista operating system and applications in the Enterprise. You will learn how to configure and troubleshoot the following technical areas for Windows Vista computers:

• Operating system.

• Hardware.

• Networking.

• Security.

• Applications.

At course completion:

After completing this course, students will be able to:

• Install Windows Vista in an Enterprise.

• Describe and troubleshoot the Windows Vista boot process.

• Configure and troubleshoot network connections.

• Manage Windows Vista desktop systems.

• Manage user profiles and data for Windows Vista portable and desktop computers.

• Maintain and monitor Windows Vista performance and health.

• Configure and troubleshoot Windows Vista Security feature settings.

• Configure security settings to protect data on Windows Vista desktops.

• Configure security for Windows Vista networks.

• Configure Windows Vista to support remote users.

• Troubleshoot operating system and application issues.

• Troubleshoot hardware on Windows Vista computers.

• Manage applications using Group Policy.

Audience profile:

This course is intended for experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As a working professional, you must combine technical expertise with problem-solving and decision-making skills and a deep understanding of your business and technical environments to resolve support issues quickly. You consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
You will have used Windows XP with Service Pack 2 (SP2) and may have experience with Windows Server operating systems. Your job requires you to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Before attending this course, students must have:

• Experience installing Windows operating systems.

• Experience running commands from a command window, such as the DOS command prompt.

• Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices.

• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address.

• Basic networking knowledge, including LAN, WAN, wireless and firewall concepts.

• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.

• Application fundamentals, such as how a client communicates with the server in client/server applications.

• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

Faculty:

Our team of highly qualified instructors combine training activities with the development of their profession as experts in the field of TIC. Professionals certified by the major manufacturers capable of transferring an enjoyable and easy to understand technical concepts more abstract.

Documentation:

A copy of the official Microsoft documentation.

Certification:

Lets get the Microsoft official diploma of the course "MOC 5118 - Supporting Windows Vista and Applications in the Enterprise" necessary for the certification "MCITP Enterprise Support Technician".

Course outline:

1. Installing Windows Vista in an Enterprise Environment

   1.1 Preparing for Windows Vista Deployment.

   1.2 Backing Up the User State.

   1.3 Automating a Windows Vista Installation.

   1.4 Creating and Deploying Images.

   1.5 Windows Deployment Services Overview.

2. Troubleshooting the Windows Vista Boot Process and System Services

   2.1 Windows Vista Recovery Environment Overview.

   2.2 Configuring and Troubleshooting Startup Settings.

   2.3 Troubleshooting Operating System Services.

3. Troubleshooting Networks

   3.1 Determining Network Settings.

   3.2 Troubleshooting Network Connections.

4. Managing Windows Vista Desktop Systems

   4.1 Windows Vista Desktop Management Overview.

   4.2 Group Policy in Windows Vista.

   4.3 Using Group Policy to Manage Desktops and Applications.

   4.4 Using Group Policy Preferences to Manage Windows Vista.

   4.5 Troubleshooting Group Policy.

   4.6 Windows Remote Management Service.

5.  Configuring and Managing User Data and Profiles

   5.1 Windows Vista User Profiles Overview.

   5.2 Implementing Folder Redirection.

   5.3 Configuring Offline Profiles.

   5.4 Working with Shadow Copies.

6. Maintaining and Monitoring Windows Vista Desktops

   6.1 Maintaining Software Updates.

   6.2 Monitoring Reliability and Performance.

   6.3 Event Viewer Overview.

   6.4 Configuring Windows Task Scheduler.

7. Securing Windows Vista Desktops

   7.1 Windows Vista Security Overview.

   7.2 Configuring User Account Control.

   7.3 Troubleshooting Authentication Issues.

   7.4 Implementing Windows Defender.

   7.5 Securing Internet Explorer.

   7.6 Configuring Antivirus with Microsoft Forefront.

8. Securing Data on Windows Vista

   8.1 Using Permissions to Share and Secure Data.

   8.2 Configuring EFS.

   8.3 Configuring BitLocker Drive Encryption.

9. Securing Windows Vista Networks

   9.1 Network Access Protection Overview.

   9.2 Securing Wireless Networks.

   9.3 Implementing Windows Firewall.

   9.4 Configuring IPsec.

10. Supporting Remote Users

    10.1 Configuring VPN Connections.

    10.2 Using Remote Desktop.

    10.3 Using Remote Assistance.

11. Troubleshooting Operating System and Application Installations

    11.1 Troubleshooting the Operating System.

    11.2 Troubleshooting the Application Installation.

12. Troubleshooting Hardware

    12.1 Troubleshooting Hardware Overview.

    12.2 Troubleshooting Physical Failures.

    12.3 Troubleshooting Device Driver Failures.

    12.4 Troubleshooting Printing in Windows Vista.

 

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