About this course:

This practical 3-day hands-on course will teach students the fundamental principles of supporting printers, scanners, and Multi-Functional Devices (MFD).

At course completion:

After completing this course, students will be able to:

• Install and configure printer and document imaging hardware and drivers.

• Perform color management to calibrate devices.

• Configure network connectivity and functionality for printers, scanners, and fax machines.

• Describe the processes and components of laser and ink dispersion print technologies.

• Perform basic printer maintenance.

• Understand and apply safety and environmental considerations.

• Use appropriate tools and procedures to troubleshoot printer, scanner, and fax hardware, software, and network issues.

• Communicate effectively with customers and use problem management tools and techniques.
  
  

Audience profile:

This course is designed for new and intending printer technicians wishing to qualify with CompTIA PDI+ Certification for Printer and Document Imaging Support professionals. It is also suitable for experienced technicians who require an industry-backed credential that validates their skills and knowledge.

Before attending this course, students must have:

• Use a keyboard and mouse.

• Recognize the main components of a PC (disk drives, CPU, memory, and input and output components).

• Start the computer and navigate the Desktop.

• Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories.

• Use Internet Explorer to view websites.

  
  
  

Faculty:

Our team of highly qualified instructors combine training activities with the development of their profession as experts in the field of TIC. Professionals certified by the major manufacturers capable of transferring an enjoyable and easy to understand technical concepts more abstract.

Documentation:

A copy of the official CompTIA Documentation.

Certification:

Lets get the CompTIA official diploma of the course "JJN 602 - CompTIA PDI+ (Printing and Document Imaging).

Course outline:

1. Print and Document Imaging Basics

   1.1 Print Processes

      · The Print and Digital Imaging Industry.

      · The Print Process.

      · Printer Technologies.

   1.2 Printer Connections

      · Printer Connection Standards.

      · USB Connections.

      · IEEE 1394 (Firewire) Connections.

      · Wireless Connections.

      · Network Connections.

      · Parallel Port Connections.

      · Serial Port Connections.

      · SCSI Connections.

      · Memory Cards.

   1.3 Printer Drivers

      · Configuring Printer Drivers.

      · Software Printer Ports.

      · Configuring Printer Properties.

   1.4 Scanner Technologies

      · Sanner Technologies.

      · Installing a Scanner.

      · Color Theory.

      · Configuring a Scanner.

      · Using a Scanner.

      · Anti-counterfeiting Features.

2. Networking

   2.1 Network Basics

      · Fundamental Principles of Networks.

      · Cabling and Connectors.

      · Network Technologies.

      · Network and Transport Protocols.

      · TCP/IP.

      · IPX / SPX (NWLink).

      · NetBEUI / NetBIOS.

   2.2 Network Printing

      · Network Printer Types.

      · Configuring a Shared Printer.

      · Configuring a Network Attached Printer.

   2.3 Network Scanning

      · Scanning to Email.

      · Scanning to a Document Server or Shared Folder.

      · Scanning to an FTP Server.

   2.4 Fax Modems

      · Fax Technologies.

      · Fax Services for Windows.

3. Printer Technologies

   3.1 Laser Printer Technologies

      · Laser Print Process.

      · Laser Printer Components.

      · Electrical and Mechanical Components.

      · Laser Printer Accessories.

      · Laser Printer Media.

   3.2 Ink Dispersion Printer Technologies

      · Ink Dispersion Print Process and Components.

      · Ink Dispersion Printer Media.

4. Maintenance and Troubleshooting

   4.1 Safety and Environmental Issues

      · Health and Safety.

      · Operating Environment.

      · Component and Media Storage Issues.

      · Component and Media Disposal Issues.

   4.2 Printer Maintenance

      · Maintenance Toolkit.

      · Scheduled Preventive Maintenance.

      · Unscheduled Service Calls.

   4.3 General Troubleshooting

      · Troubleshooting Procedures.

      · Troubleshooting Techniques.

   4.4 Printer Troubleshooting

      · Diagnostic Tools.

      · Printer Hardware Troubleshooting.

      · Printer Software Troubleshooting.

   4.5 Scanner Troubleshooting

      · Scanner Hardware Troubleshooting.

      · Scanner Software Troubleshooting.

   4.6 Network and Fax Troubleshooting

      · Troubleshooting Connectivity.

      · Troubleshooting TCP/IP.

      · Troubleshooting Network Printing.

      · Troubleshooting Fax Issues.

5. Professionalism and Communication

   5.1 Professionalism and Communication

      · Customer Service Skills.

      · Communication with a Customer.

      · Basic Troubleshooting Approach.

      · Professionalism.

      · Quality Assurance.

 

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